Frequently Asked Questions (FAQ)

How long does delivery take?

Orders are processed within 1-3 business days. Shipping usually takes 7-14 business days. Please note that delivery may take longer during holidays.

How can I track my order?

After your order has been dispatched, we will send you the tracking number by email. You can use this number to track your package on the courier's website.

What should I do if I received a faulty or damaged product?

We're sorry to hear you had an issue! Please write to us at info@happykitty.hu and attach a photo of the faulty product. We will respond within 48 hours and resolve the problem.

How can I return a product?

You can read about our return conditions in detail on our Returns Policy page. You can submit a return request at info@happykitty.hu.

What payment methods do you accept?

We accept the most popular bank cards (Visa, Mastercard) and online payment solutions. You can see the exact payment options at checkout.

Can I modify or cancel my order?

You have the option to modify or cancel your order within 24 hours of placing it. Please write to us as soon as possible at info@happykitty.hu.

Have a question?

If you didn't find the answer, write to us at info@happykitty.hu – we'll respond within 48 hours! 😊